---
title: Reconnecting Your Vrtly Stick to Wi-Fi
description: Troubleshoot Vrtly screen issues like outdated content, a spinning wheel, or a Wi-Fi disconnect icon on your vrtStick. Follow these steps to get your screen working properly again.
---

[Skip to content](https://support.vrtly.ai/kb/reconnecting-your-vrtly-stick-to-wifi#main-content)

[![](https://support.vrtly.ai/hs-fs/hubfs/logo-vrtly-black.png?width=160&height=80&name=logo-vrtly-black.png)](https://support.vrtly.ai?hsLang=en)

- [Plans](https://www.vrtly.ai/pricing)

Open main navigation

Close main navigation

- [Plans](https://www.vrtly.ai/pricing)
- [Contact us](https://support.vrtly.ai/kb/contact-support)

[Contact us](https://support.vrtly.ai/kb/contact-support?hsLang=en)

 How can we help?

- There are no suggestions because the search field is empty.

1. [Support](https://support.vrtly.ai/kb?hsLang=en)
2. [Troubleshooting](https://support.vrtly.ai/kb/troubleshooting?hsLang=en)
3. [Legacy Hardware](https://support.vrtly.ai/kb/troubleshooting?hsLang=en#legacy-hardware)

# Reconnecting Your Vrtly Stick to Wi-Fi

## If your screen is showing outdated content, a spinning wheel, or a Wi-Fi disconnect icon, these steps can help resolve the issue.

<iframe width="256" height="144.64" src="https://www.youtube.com/embed/2HU2qurP7pE?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen title="Identifying device WiFi disconnection issues" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

 

To reconnect your vrtStick to Wi-Fi:

1. Grab your vrtStick remote and click the **Menu** button.
2. Go to **Settings** \> **Internet** \> select the correct Wi-Fi network.
3. Enter your Wi-Fi password and press **Connect**.

Once you see a checkmark next to your Wi-Fi network, you will know you have successfully connected back to your Wi-Fi.

![img-legacy-hw-wifi](https://support.vrtly.ai/hs-fs/hubfs/Product/img-legacy-hw-wifi.png?width=480&height=270&name=img-legacy-hw-wifi.png)

 

### Still have questions?

Reach out to our team at [**support@vrtly.ai**](mailto:support@vrtly.ai?body=Full%20Name%3A%20%0APhone%20Number%3A%20%0ABusiness%20Name%3A%20%0A%0A%E2%80%94%E2%80%94%E2%80%94%0A%0ASummary%20of%20issue%20(please%20be%20as%20descriptive%20as%20possible)%3A%20%0A)

- [Get Started](https://support.vrtly.ai/kb/get-started?hsLang=en#main-content)

    - [Screen Setup](https://support.vrtly.ai/kb/get-started?hsLang=en#screen-setup)
- [Best Practices](https://support.vrtly.ai/kb/best-practices?hsLang=en)
- [Content Management](https://support.vrtly.ai/kb/content-management?hsLang=en)
- [Strategies](https://support.vrtly.ai/kb/strategies?hsLang=en)
- [Account & Billing](https://support.vrtly.ai/kb/account-billing?hsLang=en)
- [Troubleshooting](https://support.vrtly.ai/kb/troubleshooting?hsLang=en#main-content)

    - [Preventing Screens from Turning Off](https://support.vrtly.ai/kb/troubleshooting?hsLang=en#preventing-screens-from-turning-off)
    - [Legacy Hardware](https://support.vrtly.ai/kb/troubleshooting?hsLang=en#legacy-hardware)

- [Plans](https://www.vrtly.ai/pricing)

[![logo-vrtly-color\_white](https://support.vrtly.ai/hs-fs/hubfs/logo-vrtly-color_white.png?width=136&height=56&name=logo-vrtly-color_white.png "logo-vrtly-color_white")](https://vrtly.ai/support)

15 Railroad Avenue  
Danville, CA 94526

[mailto:support@vrtly.ai](mailto:support@vrtly.ai) <https://www.instagram.com/vrtlyai/> <https://www.facebook.com/vrtlyai> <https://www.youtube.com/@vrtly>

Copyright © Vrtly, Inc.