--- title: Samsung: Prevent Your Samsung TV from Turning Off description: TV turning off on its own? Learn how to fix Samsung TVs by adjusting power, screensaver, and sleep settings to prevent automatic shutdowns. --- [Skip to content](https://support.vrtly.ai/kb/auto-off-fix-samsung#main-content) [![](https://support.vrtly.ai/hs-fs/hubfs/logo-vrtly-black.png?width=160&height=80&name=logo-vrtly-black.png)](https://support.vrtly.ai?hsLang=en) - [Plans](https://www.vrtly.ai/pricing) Open main navigation Close main navigation - [Plans](https://www.vrtly.ai/pricing) - [Contact us](https://support.vrtly.ai/kb/contact-support) [Contact us](https://support.vrtly.ai/kb/contact-support?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [Support](https://support.vrtly.ai/kb?hsLang=en) 2. [Troubleshooting](https://support.vrtly.ai/kb/troubleshooting?hsLang=en) 3. [Preventing Screens from Turning Off](https://support.vrtly.ai/kb/troubleshooting?hsLang=en#preventing-screens-from-turning-off) # Samsung: Prevent Your Samsung TV from Turning Off ## Is your Samsung TV screen turning off on its own? Make these quick changes to prevent your TV from turning off automatically. ![app-samsung](https://support.vrtly.ai/hs-fs/hubfs/Graphics/app-samsung.png?width=670&height=335&name=app-samsung.png) First, verify that your TV's software is up to date: - Settings \> Support \> Software Update \> Check for System Update   To ensure your TV stays on, adjust these settings: - Settings \> General \> System Manager \> disable **Auto Protection Time** - Settings \> General \> System Manager \> Time \> disable **Sleep Timer** - Settings \> General \> Eco Solution \> disable **Power Saving Mode** - Settings \> General \> Eco Solution \> disable **Auto Power Off**   ---   ### Cropped Picture Is the content cropped on your screen? - Settings \> Picture \> set **Picture Mode** to **Dynamic** - Settings \> Picture \> set **Picture Size Settings** to **16:9 Standard**   ---   ### Advanced Troubleshooting 1. Go to Settings \> Support \> Device Care 2. Run device care to run diagnostics and clear cached memory 3. Select Manage Storage 4. Verify how much is being used out of available storage e.g. Used = 937.93 MB out of Available 381.82 MB(29%) 5. Select apps that you don't use and delete them 6. Focus on the Vrtly app and select View Details 7. You’ll have the options to **Clear Data** or **Clear Cache** 8. Restart your TV - [Get Started](https://support.vrtly.ai/kb/get-started?hsLang=en#main-content) - [Screen Setup](https://support.vrtly.ai/kb/get-started?hsLang=en#screen-setup) - [Best Practices](https://support.vrtly.ai/kb/best-practices?hsLang=en) - [Content Management](https://support.vrtly.ai/kb/content-management?hsLang=en) - [Strategies](https://support.vrtly.ai/kb/strategies?hsLang=en) - [Account & Billing](https://support.vrtly.ai/kb/account-billing?hsLang=en) - [Troubleshooting](https://support.vrtly.ai/kb/troubleshooting?hsLang=en#main-content) - [Preventing Screens from Turning Off](https://support.vrtly.ai/kb/troubleshooting?hsLang=en#preventing-screens-from-turning-off) - [Legacy Hardware](https://support.vrtly.ai/kb/troubleshooting?hsLang=en#legacy-hardware) - [Plans](https://www.vrtly.ai/pricing) [![logo-vrtly-color\_white](https://support.vrtly.ai/hs-fs/hubfs/logo-vrtly-color_white.png?width=136&height=56&name=logo-vrtly-color_white.png "logo-vrtly-color_white")](https://vrtly.ai/support) 15 Railroad Avenue Danville, CA 94526 [mailto:support@vrtly.ai](mailto:support@vrtly.ai) Copyright © Vrtly, Inc.